Professional Overview
Sue Espinoza serves as Head of Insurance at mShift, bringing deep commercial insurance experience across property and casualty operations, marketing, placement, brokerage leadership, and client service.
With decades of experience across the Arizona insurance market, Sue has held senior leadership roles with organizations including Lovitt & Touché, The Horton Group, Willis of Arizona, AmWINS Arizona, Fireman’s Fund, and United Pacific Reliance Insurance Company. Her background spans marketing and placement strategy, brokerage operations, underwriting support, commercial account management, and sales and service leadership.
Sue is known for her relationship-first approach, strong negotiation skills, and ability to build team chemistry across producers, service teams, carrier partners, and clients. At mShift, she helps connect industry expertise with technology-enabled workflows that support brokers, agencies, and insurance organizations in operating more efficiently.
Leadership Philosophy
Sue believes strong insurance outcomes are built on trust, communication, and the ability to bring the right people together around a client’s needs. Her leadership style emphasizes listening, adaptability, collaboration, and practical problem-solving.
She approaches leadership with a focus on relationships, team chemistry, and execution. Whether guiding marketing and placement strategy or supporting operational improvement, Sue prioritizes clarity, accountability, and responsiveness.
At mShift, Sue’s perspective helps ensure technology serves the real needs of insurance professionals by supporting the relationships, judgment, and expertise that remain central to the industry.
