Professional Overview
Karen Redfern serves as Director of Partner Engagement at mShift, where she strengthens collaboration across the company's carrier and broker ecosystem while leading initiatives that enhance connectivity, streamline operations, and expand digital distribution opportunities. She works closely with strategic partners to ensure they realize the full value of mShift's intelligent operating ecosystem while helping organizations modernize without disrupting what already works.
With more than 20 years of experience spanning commercial insurance, carrier relations, InsurTech, and distribution leadership, Karen brings a comprehensive understanding of the insurance marketplace. Her career includes leadership roles with Relay, Heffernan Insurance, Chubb, The Hartford, and Anzen, where she consistently drove territory growth, launched new products, strengthened carrier partnerships, and developed scalable sales and enablement programs.
Karen has extensive experience leading go-to-market strategy, managing national carrier engagement, building high-performing sales development teams, and establishing strategic partnerships through a consultative, relationship-first approach. Her Certified Insurance Counselor (CIC) designation and years of producer experience provide valuable insight into the operational and distribution challenges facing today's insurance organizations.
At mShift, Karen's work directly supports the company's mission to modernize commercial insurance through intelligent technology and practical innovation. By strengthening partner relationships and expanding digital connectivity across the insurance ecosystem, she helps organizations adopt technology that reduces operational friction while preserving the trusted relationships that remain at the heart of the industry.
Leadership Philosophy
Karen believes the most impactful technology solutions are rooted in strong relationships and a culture of inclusion. Her leadership philosophy centers on bridging the gap between innovative technology and the human experience, ensuring every partner and team member feels heard, valued, and empowered to succeed.
She fosters an environment built on collaboration, positive energy, and shared success. By breaking down silos, encouraging diverse perspectives, and maintaining a solution-oriented mindset, Karen creates partnerships that extend beyond transactions into long-term strategic relationships.
Karen believes the future of insurance lies in the seamless integration of technology and human connection. She sees technology as a catalyst that removes operational friction, enabling insurance professionals to focus on what matters most—building trust, strengthening relationships, and delivering exceptional service.
